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What is a CSAT Score, and why does it matter when choosing Contract Management Software?

CSAT stands for Customer Satisfaction Score. It’s a simple yet powerful way to measure how satisfied users are with a product, service, or support interaction. Usually, it’s calculated by asking customers to rate their satisfaction on a scale (typically 1 to 5), then averaging those scores.

For example: “How satisfied are you with your recent experience with our software?”

Customers who choose 4 or 5 are considered “satisfied,” and the percentage of satisfied users forms the CSAT percentage. So, if 80 out of 100 customers rate their experience as 4 or 5, your CSAT score would be 80%.

*Contractify has a CSAT score of 93% 😉